These Booking Terms apply to The Parks Guest House, our officers, employees and agents (‘We’/’Us’/’Our’) and the person or legal entity making the Booking or to whom We supply services in respect of the Booking (‘You/Your’).  These Booking Terms are governed by English law and apply to all Bookings except where We agree in writing other terms.  By making a Booking You are deemed to accept these Booking Terms.

Bookings

Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You.  We will accept a reservation when We have received Your reservation either on the telephone or online and have received any deposit that is payable at the time of Booking.

You must be able to enter into a legally binding contract and be over 18yrs to make a Booking.

Prices

All published rates include VAT where applicable (and local taxes) at the current rate.

Rates are per room per night.  If You have selected supplements they will be added to the total price of the Booking.  Rates do not include other costs you may choose to incur during Your stay (unless otherwise stated).

Rates quoted are correct only for the specific number of guests, nights and dates shown.  Should You change the number of guests, dates or room nights, then the rates are subject to change.

Availability

In the rare case that, due to unforeseen circumstances, we cannot deliver Your requested accommodation, You will be offered alternate accommodation or a full refund.

Arrival and departure

Check-in is from 16:00 to 21:00.  Check-in times outside of those specified must be agreed with Us prior to arrival.  Check-out is at 11:00.

Cancellations

If You cancel Your Booking more than 48 hours before the scheduled check-in time on the date of arrival, a full refund of the amount paid will be processed to Your credit or debit card within 5 working days.

If You cancel Your Booking within 48 hours of the scheduled check-in time on the date of arrival, a charge equivalent to the total Booking price for any nights that are within 48 hours of the scheduled check-in time on the date of arrival and 24 hours after that time.

To make a cancellation You must call us on 01643 703547 and quote Your name and check-in date and have details of Your credit or debit card available.

Amendments

To amend Your Booking, call Us on 01643 703547. If you amend Your Booking within 48 hours of the scheduled check-in time on the date of arrival, and as a result You cancel any room night with less than 48 hours notice a charge equivalent to the total price (including any supplements selected by You) for that room night may be levied.

Payment

The total price quoted for the first night of Your Booking may be taken as a deposit and charged to Your debit or credit card at the time of Booking.  Where Your Booking is for one night only, the full payment will be required at the time of Booking.  The balance of the price quoted for Your Booking will be due on presentation of an invoice at check-out.

All additional goods and services purchased during your stay must be paid in full on presentation of invoice at check-out.

Conditions of stay

We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and wellbeing of our guests. If you would like to check our conditions of stay please contact us.

We reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.

Liability

Other than for death or personal injury caused by Our negligence or misrepresentation, Our total liability to You is limited to the price of the Booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will We be responsible for any indirect or special damages.

We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond Our reasonable control.

You are responsible for any damage or loss caused to Us or our Our property by Your act, omission, default or neglect and You agree to indemnify Us and to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss.

Data protection

We may process the information You provide to Us for the purposes notified by Us to the Information Commissioner. By making a Booking, You consent to this processing of information.